Privacy Policy

Your privacy matters to us.

Information We Collect

When you place an order or contact us, we may collect personal information such as:

• Name
• Email address
• Shipping and billing address
• Phone number
• Payment details (processed securely via Shopify)

How We Use Your Information

We use your information to:

• Process and deliver orders
• Communicate order updates
• Improve our website and services
• Send marketing emails only if you opt in

Data Security

All payments are securely processed through Shopify-approved payment providers. We do not store your card details.

Your Rights

You may request access, correction, or deletion of your personal data by contacting us at any time.

Return & Refund Policy

We hope you love your Peony Jewelry purchase. If not, we’re here to help.

Returns

• Returns are accepted within 7 days of delivery
• Items must be unused, unworn, and in original packaging
• Proof of purchase is required

Earrings and personalized items are non-returnable for hygiene reasons, unless defective.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos.

Refunds

Approved refunds will be issued to the original payment method within 7–14 business days, depending on your bank.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Terms & Conditions

By using the Peony Jewelry website, you agree to the following terms.

Products & Content

All designs, images, and content on this website are the property of Peony Jewelry and may not be used without permission.

Product Information

We aim to display our products accurately. Minor variations in color or appearance may occur due to screen settings or lighting.

Pricing & Orders

Prices may change without notice. We reserve the right to cancel orders due to pricing errors, availability issues, or suspected fraud.

Liability

Peony Jewelry is not responsible for indirect or incidental damages resulting from the use of our products or website.

Governing Law

These terms are governed by the laws of the United Arab Emirates.